At Xoom Africa, we understand that plans may change. Below is our cancellation and refund policy, including all applicable fees.

More than 3 months before the trip – Full refund, minus a 10% cancellation fee and a 2% Stripe processing fee.
1 to 3 months before the trip – 50% refund, minus a 2% Stripe processing fee.
Less than 1 month before the trip – No refund.

Deposit to secure a booking: 10% of the total trip cost (non-refundable).
Cancellation within 2 weeks of deposit (before the first installment) – Refund of any additional payments, minus a 2% processing fee.
Cancellation after the first installment but before the final payment (2 weeks to 3 months before the trip) – Refund of any payments beyond the 10% deposit, minus a 2% processing fee.
Cancellation within 3 months of the trip (when final payment is due) – No refund.

Stripe charges a 2% non-refundable processing fee, which will be deducted from any refunds.
Refunds will be processed to the original payment method within 7–10 business days.
Cancellations must be requested in writing via email to info@xoomafrica.com.

In cases of serious illness, natural disasters, or unavoidable emergencies, we may review the cancellation on a case-by-case basis.

We highly recommend purchasing travel insurance to cover unexpected cancellations.

By booking with Xoom Africa, you accept these terms, including the non-refundable 10% deposit and the 2% processing fee on refunds.